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The Difference Between Customer Service and Support

Customer service is typically a company’s first line of defense when it comes to dealing with customer inquiries. This includes answering basic questions and solving smaller problems for customers who have already made a purchase. On the other hand, support is more in-depth and typically reserved for those customers that need help after they have made purchases or are experiencing difficulties using their products.

It is important to know the difference between customer service and support in order to provide the best experience possible for customers.

What is Customer Service?

What is Customer Service

Customer service is there to help new or returning customers with questions they may have about a product, and can also include resolving minor issues that may arise when using it. This type of interaction usually happens over the phone or through email messages.

Responsibilities of Customer Service

Customer service agents are there to conduct and delight customers at every step of the customer’s lifestyle. Their main responsibility is to solve customer problems and answer questions they have related to the company’s products or services. Customer service agents are usually responsible for building trust with customers by providing friendly, fast, responsive, and efficient service because this will make them loyal customers in the future when they need more help from your business. Here are some customer activities are given below:

Providing the customer with assistance, information, or advice in order to answer questions

Responding and assisting customers in taking the appropriate steps for making a purchase

Interacting with customers across various channels such as email, phone calls, chat logs, etc.

Handling complaints and queries related to their product or service

What is Customer Support?

Customer support helps existing customers resolve major problems by acting as an “expert” on your products. These interactions happen most often via online chat sessions where you are connected live with someone who will walk them through their issue step-by-step until everything is resolved.

Activities of Customer Support

Activities of Customer Support

Support agents are there to provide quick and accurate answers to customer questions, troubleshoot technical problems, and provide a level of support that is unmatched by other channels.

Customer support agents can be generalists with an understanding of the variety of products in their company’s portfolio or product specialists who are experts on particular products or types of customers. Some common customer activities are:

Troubleshooting technical problems

Providing a level of support that is unmatched by other channels

Advising customers on the most appropriate product for their needs

Helping improve customer experience with company products and services

Conclusion It can be said that customer support and service are closely related but even distinct. Customer service deals with the entire customer experience and engages customers to help them have a wonderful experience and solve their problems. Customer support deals with solving technical or service-related issues for customers when they are accessing products or services from an organization.

Free Icky Bands Bracelets and Free Printable Health and Hygiene Activities

Georgia-Pacific, makers of EnMotion hygienic towel dispensers have put together an assortment of freebies: free printable coloring pages, lesson plans, games and activities. Plus order free Icky bands bracelets like silly bands for your children.

Visit the Georgia Pacific En-Motion website here. On the homepage to right, you will see the link to order your free Icky Bands bracelets. Icky Bands are like Silly Bandz silicone animal shaped bracelets. Bracelets come in four designs featuring Master Mo, Octogunk, Dirt McGirt and Mr. Mee-yucky. Icky Bands resemble bacteria and germs shapes. Icky bands come in 8 packs and you may order up to four packages. To order your free Icky Bands, simply fill out the form with your name, address and email address. Your Icky Bands bracelets will arrive in 4-6 weeks.

Free Printable Health and Hygiene Activities

Why Icky Bands Bracelets are So Popular?

Icky Bands bracelets make perfect classroom give-aways for teachers, homeschoolers, nurses, public health care workers, dentists and other other health care professionals. Icky Bands bracelets are a great visual reminder for children to wash their hands and use hand sanitizer. Click here to visit the links on the website for free printable activities to teach students more about germs, hygiene, hand-washing and health. Print germ and Icky Bands bracelets character coloring pages. Use the free printable sequencing lesson to show children the correct order for washing hands. Students can color this also. You can also print a connect the dots page, fill-in-the-blanks hygiene lesson and several other health and hygiene lesson plans.

There are free online games and songs for children to enjoy also. Click here to play. Students will enjoy the cute online video featuring Master Mo, Octogunk, Dirt McGirt and Mr. Mee-yucky. Icky Band bracelets make great Halloween trick-or-treat prizes. The lessons will come in handy for teachers to explore Halloween health, safety and hygiene with children as they go out trick-or-treating. For more on health and education, visit the links attached.

How to Create a Tri-Color Spiral Bracelet
This simple bracelet is colorful and elegant on its own, but several strands can also be combined to create a larger piece of jewelry. Beads can be added for a more formal bracelet, and charms can be used to turn it into a lovely decorative gift for young women.

You will need several skeins of embroidery thread or silk cord, at least one of each color, clear drying craft glue, clear tape, and one large bead to create a closure for the bracelet. In addition, you will need a way to affix one side of the bracelet temporarily while you are working on the piece. You can use a clipboard for this, or a large safety pin and a large heavy pillow.

Measure your wrist. You will need one strand of each color that is at least 7 times longer than this measurement. You will fold these strands so that one side is about 1½ times longer than the wrist measurement and the other side is about 5½ times longer. Slide the folds over the safety pin or under the clip. Tie this off with a length of any color thread, creating a loop that is just large enough to accept the closure bead.

Why Icky Bands Bracelets are So Popular

Pull the longer strand of the first color to be used off to the left of the others. Holding it in place with your left hand, grasp the end of it with your right and pull it across the top of the grouped thread, to make a “4” shape. Pass the end back to the right under the threads and pull it up through the triangle of the 4 and let go with the left hand. Pull the thread tight, so that it creates a knot up against the loop that binds the strands. Repeat this until 1/3 of the wrist measurement has been tied with spiraling knots of this color. Repeat this process with each remaining color, until the full wrist measurement is covered in spiraled knots.

Trim the ends about 1 inch from the last knot. Place a small piece of tape over one end of the bead. Fill the inner chamber of the bead about 2/3 full with craft glue and slide the ends of the threads inside. Allow to dry.

How to Open Whatsapp Aero without a Smartphone: Alternative Methods

Whatsapp Aero is an excellent way to communicate with friends, family and coworkers. The only problem is that Whatsapp Aero requires a smartphone in order to open it. If you don’t have a phone or just want to be able to use your messages without having your phone on hand, there are still ways for you to read and send messages through the app! If this isn’t an option for you, there are other ways to open up Whatsapp Aero without having a smartphone.

Log into Whatsapp Aero online without smartphone

Log into Whatsapp Aero online without smartphone

If you lost your smartphone then its a big query to access your  Whatsapp Aero account. But it is not a big issue to open Whatsapp Aero without a smartphone as there are many ways to do so.  At first open your personal computer or laptop.

And Type your username and password in the login page, after entering them click on “sign-in” button. You will find yourself logged into Whatsapp Aero without a smartphone successfully with all your chats and conversations.

Benefits of Whatsapp Aero Web

Use the web browser on your computer or laptop to open Whatsapp Aero. This is good for when you are at home and want to read messages, but don’t have a smartphone nearby.

No need to worry about accidentally pressing buttons while typing out a response; use your keyboard instead!

You can also send photos using the Photo Library in Safari (Mac) or Chrome (Windows). Just go into Settings > Storage and Sharing > Upload media files with Whatsapp Aero > Choose file from desktop storage. The photo will be uploaded automatically as an attachment in one message.

Is it safe to use Whatsapp Aero Without Mobile Phone?

Is it safe to use Whatsapp Aero Without Mobile Phone

To use Whatsapp Aero messanger safely without a smart phone there are few ways that you should know. When you want to use the  Whatsapp Aero messenger on your computer or laptop, you will need to download and install the whatsap application.

The first way is by joining a website that allows users to connect with one another via Whatsapp Aero’s text chat without using their smartphones. The second option is by downloading an app called Whatsapp Aero Web which enables iOS or Android smartphone owners who do not have access to a desktop browser use web-based Whats App messaging in Chrome from a mobile device. There are many other options available for those of us who may want some privacy through our phone conversations but don’t have access to a cell phone such as making free calls over wifi networks; however, these methods should only be used if there aren’t any alternative means at all since they can put people at risk.

Conclusion

If you don’t have a smartphone or need to keep your phone safe, there are still ways for you to chat on Whatsapp Aero. The easiest way is by using the web browser version of the app. You can also use a desktop computer and download this free software called “Whatsapp Aero Web” that will let you text with friends without downloading anything else. Another option would be to install Whats App as an app on your tablet or laptop- it works in much the same way as it does on smartphones! Whatever solution you choose, we hope these tips help make chatting easier no matter what device you’re using.

Heart-Healthy Eating for Those with Cardiac Problems

You are getting ready to leave the hospital after a heart attack. You’ve been advised by your doctor to change your eating habits. You think to yourself, “All my favorite meals and munchies are gone forever.”

With little effort on your part, this doesn’t have to be the case. Rest easy; you don’t have to give up tasty food. There are many fun and flavorful recipes for the person who has suffered a heart attack.

Breakfast is the start. A good healthy breakfast is highly recommended for heart-healthy eating. A good breakfast will jump start your day. One that is high in fiber and healthy sugars from fruit not only is good for those who have had a heart attack, but it will help control your weight and give you the energy you need for your day. A good recipe for those who have had a heart attack is a nice, low-fat bran muffin, yogurt and fruit mix, read this post here.

Muffin Fruit Yogurt Mix-up

Muffin Fruit Yogurt Mix-up

3 Low-fat bran muffins crumbled

4 cups of your favorite fresh fruit chunks

2 cups of your favorite low-fat yogurt

Take half of your crumbled muffins and place in the bottom of a bowl. Spoon about 3 ¼ of your fruit chunks on top of the muffins

Cover with the remaining crumbled muffins

Spoon on yogurt and cover with the remaining ¼ of your fruit chunks

Place covered bowl in your refrigerator overnight

Makes 6, 1-cup servings

An Easy and Fantastic Heart Healthy Lunch can be Simple and Tasty.

1 piece pita bread

3 ounces of your favorite low-fat lunch meat

1 slice low-fat cheese

Your favorite greens such as fresh spinach or leaf lettuce

1 tablespoon coarsely ground mustard

Just place all on pita bread. Wrap and enjoy

Dinner for Those Who are Heart Healthy can be Just as Delicious. Try this Great Recipe for Pepper Steak.

Dinner for Those Who are Heart Healthy can be Just as Delicious

! pound lean flank steak

1 large yellow onion

2 bell peppers

½ cup low sodium soy sauce

¼ teaspoon ground ginger

½ cup mandarin oranges

Put flank steak in freezer for 1 hour. Take out and slice steak into thin strips slicing across the grain

Reseed and cut peppers into thin strips

Dice onion

Put steak, onion and peppers into bowl with the ½ cup soy sauce and the ¼ teaspoon ground ginger. Mix well, cover and place in refrigerator for 2 hours to marinate.

After 2 hours, sauté mixture in medium hot frying pan using 2 tablespoons olive oil or canola oil until meat is brown.

Add 1 cup water. Reduce to medium heat. Simmer for ½ hour.

When ready to serve, mix in mandarin oranges.

Serve over rice or noodles

Makes 4 servings.

Snacking for the Heart Healthy Should Include Fruits and Raw Vegetables.

Snacking for the Heart Healthy Should Include Fruits and Raw Vegetables

An awareness of what you put in your body can help reduce the risk of another heart attack. Ask your doctor or hospital dietitian for ideas on how to eat healthy after suffering a heart attack. You will be glad you did.

Don’t Call Him ‘Diabetic’

Restraining myself to not interfere, I watched to see how Corey would react to the woman in the grocery aisle who was motioning him over for a free sample of the cookies she had on her table.

“Would you like a cookie?” the grandmotherly woman asked Corey.

“No, I can’t have that. It will make my sugar go too high,” he said with maturity beyond his seven years.

“Oh, you’re a diabetic aren’t you?” she said with concern.

unfamiliar word

“No, I’m a little boy,” Corey answered, a little confused at the unfamiliar word she used.

“I mean that you’re a diabetic because your sugar goes high,” she tried to explain, a little confused herself at this point.

“Are you asking me if I have diabetes?” Corey asked, trying to clarify what she meant.

“Yes. Are you a diabetic?”

“I’m not a diabetic. I’m just a boy who HAS diabetes, but it doesn’t take up ALL of me,” Corey explained firmly as he tired quickly of the conversation before he walked away from her table of free samples.

I don’t think he was intentionally trying to be rude to the woman but it made me happily aware that he doesn’t see the diabetes as the center of who and what he is.

Internet sources cite the year of 1799 being when the word ‘diabetic’ was coined. Back then it was also acceptable to refer to hearing and speech impaired people using the now completely offensive term of ‘deaf and dumb,’ or those with mental handicaps as ‘retarded.’ I have another son who has been diagnosed with cerebral palsy and I would suspect the intelligence level of anyone who would refer to him as ‘brain damaged.’ Surely we would never imply that someone suffering with cancer is a ‘cancerous person.’ Then why is it that after all these years of realizing as a society that a person’s disability or disease does not define them in the wholeness of who they are, do we still refer to someone with diabetes as ‘a diabetic?’ The term is appropriate as a noun but from here on out will not be used by me or any of my family as an adjective used to describe someone afflicted with diabetes.

Regardless of the disease

Regardless of the disease, disability, condition, or affliction, people are human beings first and foremost and deserve to be treated as such, find out more, and should not be labled according to the name of their disease as if it makes up the whole of their identity.

Vitamins and Minerals for Prostate Enlargement

Prostate enlargement is very common, and is a common issue for men as they get older. However, there are many other factors that can lead to this condition, and it can be a problem for many younger men as well. There are many treatments that are available, but there are also simple remedies that can be used. There are several vitamins and minerals that have been shown to help with the condition, and they can be taken in addition to any conventional treatments currently being used. They include selenium, zinc and vitamin E.

Selenium and Zinc for Prostate Enlargement

Selenium and Zinc for Prostate Enlargement

Selenium is a mineral that plays an important role in antioxidant activity. Selenium works along with vitamin E to help provide protection against damage caused by oxidation to the cells. Selenium is also believed by some medical professionals and researchers to slow prostate growth, and help to prevent it from leading to prostate cancer.

Zinc plays a major role in immune function and also plays a role in thyroid and sex hormones in men. Many medical professionals believe that zinc can help to shrink an enlarged prostate, although the exact reason for this is not currently known. The recommended daily allowance for zinc is 15 mg, but some medical professionals suggest taking up to 30 mg a day for prostate enlargement.

Vitamin E for Prostate Enlargement

Vitamin E is a strong antioxidant that plays an important role in the control of cholesterol levels. Antioxidants and cholesterol levels are both factors in the development of prostate enlargement, and can also help to improve the condition. Vitamin E also has been shown to help prevent this from developing into prostate cancer.

Although these vitamins and minerals can be very effective in helping with prostate enlargement and its symptoms, they should never be used to replace anything that has been recommended by a medical professional. They also should not be used to replace anything that has been suggested by a medical professional.

Herbs for Prostate Enlargement

Prostate enlargement is a fairly common medical condition for men, and is characterized by enlargement of the prostate gland. This can blow the flow of urine, and lead to bladder, urinary and even kidney problems. There are many medical treatments that are available, but there are also many natural remedies that can be very effective as well. One of the oldest known forms of treatment, is the use of medicinal herbs. Some herbs that can help with the treatment of prostate enlargement include pygeum, nettle root and saw palmetto.

Pygeum and Nettle Root for Prostate Enlargement

Pygeum has been used for many years to help with urinary problems, but has recently been shown to help with prostate enlargement and its symptoms. It is rich in three compounds that can help with the condition, and generally between 100 mg to 200 mg should be taken daily for the best results.

Nettle root has been used for prostate enlargement for many years. Nettle root contains compounds that work to inhibit the action of sex hormones, which are believed to be one of the causes of prostate tissue growth. Generally around 120 mg is suggested by medical professionals, which should be taken twice a day in the supplemental form.

Saw Palmetto for Prostate Enlargement

Saw palmetto contains compounds that are known as sterols, which have been shown to help reduce the levels of DHT, which is a hormone that is often a cause of tissue overgrowth in the prostate. Saw palmetto also has other benefits that can be useful for men with this condition, including helping to treat many of the symptoms often associated with an enlarged prostate, Discover more.

Although these herbs can be very helpful for men that suffer from prostate enlargement, they should not be used to replace any prescriptions that have been given be a doctor. It’s also best to not use these to replace any suggestions that are given by a medical professional.

Where to Make Friends, Reasons, Circumstances and Timing is Key

Where you meet your friend, the manner, circumstances and processes that lead to it is very important. I strongly believe that, friends that are met in a quest to achieve a genuine desire, objective or purpose are people of substance. For instance- you went to college or the university and in pursuing a particular program, you happen to meet a course mate.

You realized later your friend has multiple strengths in the subject you’re pursuing so you got closer, sought help, assistance and guidance from him and not long you began to improve in your chosen field of study. You again realized along the line that he had some good values so you got together around him the more and he imparted your life greatly. Fortunately the friendship progressed steadily and continued even after school and you kept on going in life. This is a good friend and all efforts must be geared towards maintaining the companionship.

Making Friends

Making Friends

People also meet at social gatherings such as parties, weddings, and funerals and at the clubhouse. I would emphasize here that; one must be wary in making friends on such occasions and at such places because of the mood and atmosphere that prevails at the time. Those are programs of merrymaking and fun except for funerals that attract the mood of sadness and sorrowfulness. During parties and weddings, the mood of fun, happiness and love clouds the real attitudes of people you meet.

People look for marriage partners at such functions and the ecstatic and hilarious atmosphere, smiles and joy on the faces of people, may deceive you of the true characters of the friends they make. Don’t get me wrong, you may meet corporate and career people who often have good values and may engage you briefly in such conversation but my point is, the discussions that dominate such occasions are mostly love and affection and you may scarcely finish your talk before you’re interrupted with one item or another. So I advise from experience that, you take time off the program and really aim at knowing the person very well. Such friendships may last or not. That you must bear in mind, see details.

Death Spirit

Death Spirit

Death spirit hovers during funerals and all manner of spirits. I therefore advise that, if you don’t already know the person before you met at the wake keeping or burial service, you keep mute, observe the ceremony and go back home peacefully. You may not get anybody to engage in fruitful chat at such moments because people are mourning, disturbed and heart ached of the death situation especially if it was one of tragic. Beware of the people you even shake hands with because your enemy may get you that day.

5 Easy Ways to Lose Weight This Summer

Summer is a great time to lose weight! Weight loss is more difficult in the winter, when we are cooped up indoors and aren’t eating all the fresh fruits & veggies and drinking our water. But the summer sun beckons us to get outdoors, enjoy the fresh air and sunshine, and lose that yucky winter blubber.

Here are five easy ways to lose weight this summer:

Eat your fruits & veggies

1. Eat your fruits & veggies. Grow your own in the garden or backyard orchard, or visit the farmer’s market and the pickup truck selling watermelons on the side of the road. Fill your plate up with fresh produce at every meal, and be much more modest with your meat and starchy consumptions. There are tons of “creative” ways to sneak more fruits and vegetables into our diets, so make a list and utilize those. Keep some grapes, melon balls, and your other favorite fruits chilled and ready in the fridge so that you can grab them (and bypass the ice cream, peanut butter, and chips) for a quick snack or meal. You can lose a lot of weight this summer by substituting healthy fruits and vegetables for junk food.

2. Drink your water. Isn’t is so much easier to drink lots of water in the hot summer time than it is during the rest of the year?! I do not have much trouble at all guzzling my ice water throughout the day while I am moving in the heat or coming in from digging in the garden. It is even convenient to keep a water bottle right by my computer mouse so I can sip on it constantly. Good old water will take you a long way when it comes to weight loss.

Drink your water

3. Get outside. Every chance you get, try to get out into the sunshine and burn a few calories. Sitting in a lawn chair watching your kids play does *not* make memories! Get up off that lounger and PLAY! Not only is this an easy way to lose weight this summer, but it will build your relationships with your loved ones. Toss a frisbee with your child, your spouse, or your dog. Bop a volleyball around or play some soccer. Take a leisurely walk with a friend or an MP3 player. Get out into the yard or garden and dig or weed for just 20 minutes a day. All of these things are easy ways to lose weight this summer.

4. Try interval workouts. My husband and I joined Jonathan Roche’s No Excuses Workouts last summer. It was a terrific, fun, and easy way to lose weight! I have forsaken it for the time being due to pregnancy, but I can’t wait to pick it back up in a few months. He has some great free workouts on his website, so check it out even if you don’t want to buy the system. You can lose a lot of weight just by doing a little 6-minute workout every day!

get some fun exercise

5. Get wet. Visit the pool, river, or lake and go swimming, which is a great way to get some fun exercise and an easy way to lose weight, get more info. If nothing else, just go run around in the sprinkler (or rain!) with your children and have some fun being active!

These are some really easy and fun ways to lose weight this summer. I hope that you will choose one to begin today.

What is A 3D Printer?

We are from the site e3dprinter.org check us out! There are some great products as well as general information about 3d Printers. Our focus is to give you guys the right tools and information to help you decide what the right 3D printer is for you. 3D printing is a part of the future and the time to get ahead of the curve is now! 3D printers are expensive so it is important to know which one is right for you to buy. Below is some great information all about 3D printers and how they work. You can look at some of the best 3D printers available from Amazon after you’re comfortable with the information!

What Is A 3D Printer?

3D Printer

A 3D Printer is (as simple as it sounds) a printer that uses a 3D Design Software to fabricate real 3 Dimensional objects. Users are able to create their own designs using such softwares (search link) which are uploaded to the printer either via wires of wifi.

What is used instead of ink? 3D printers creates the object using spools of different materials called a filament.There are several types of filaments including PLA, ABS and Polycarbonate. Check out some 3D Printers here with this search.

What make 3D Printers different from each other?

What makes 3-D printers different from each other are the printer’s interface, easiness, precision and building platform (size of creations). This site focuses more on a printers whose functions are more domestic instead of industrial such as the great 3D Touch Printer.

What are the two types of 3D Printers you can buy?

There are two different type of ways to buy 3D printers. If you want to get started right way you can buy a pre-built 3D Printer. If you’d like to save some money you can buy DIY Printer Kits. These kits come with all the necessary components but putting them together may not be an easy task. Otherwise you can buy a ready-to-use 3-D printer like the the Afinia Printer.

What is the future of 3D Printing?

These printers are still new to the market and those who have seen their potential know that they come to stay. 3D printing is an industry that will grow exponentially and will become much more prevalent. Don’t get left behind!

Knife Review: Case Sod Buster Jr. Folding Knife

Once you realize that you aren’t a commando, pirate, nuclear war survivor, Daniel Boone, or a ninja, shopping for pocket knives becomes a much simpler task. You can simply go down to the hardware store and look for a quality pocket knife that fits your budget.

One such knife is the Case Sod Buster Jr. from the W.R. Case working knife series. If you are looking for knife that reflects your personal values, the Case Sod Buster, Jr., definitely embodies the values the patriotism, thrift, simplicity, practicality, and moderation.

Case working knife series

The Case Sod Buster, Jr., doesn’t need engraved flags, embossed country music stars, or a military pedigree to reflect patriotism. The Sod Buster, Jr., isn’t clad in camouflage like my Smith & Wesson Extreme Ops folding knife.

However, the W.R. Case Company is over 160 years old and this pocket knife is made by American workers in an American factory. According to the Case website, the manufacture of each knife takes 160 steps. In an era of outsourcing, it’s nice to know that your purchase actually helps support an American worker and their family.

If you value thrift, you’ll probably like the $20 price range of the Case Sod Buster Jr. (I got mine for about $17 at a big box hardware store that has a blue color scheme.) For $20, you get a nice, American-made, pocket knife with a single skinner-style stainless steel blade.

While you can get a Chinese-made pocket knife for less, the Case Sod Buster, Jr., is made in the United States by a reputable company with a good reputation. It’s nice to know that a pocket knife made in this country is affordable for almost anyone. Since it is made of long-lasting, durable, materials, the Case Sod Buster, Jr., is a true value.

Of course, affordability goes hand-in-hand with simplicity. The Case Sod Buster Jr. provides a single 2 7/8-inch stainless steel blade in a skinner blade pattern. This knife is a lot more practical for day-to-day use than my Gordon Survival Knife with it’s 8-inch blade. The 3 5/8-inch handle panels are made of a black synthetic material that feels more like something organic or mineral than plastic, discover more.

The pattern stamp on the blade is 2137. According to the Case website, the code indicates that material ‘2’ (a smooth black synthetic – black thermoplastic or Delrin) was used in making this single blade knife. The handle panels are secured with bronze fittings. While “Sod Buster Jr.” and an image of a plow is engraved into the blade, this is truly a working knife rather than a fancy collectible. The finish of this knife is simply not as perfect and highly polished as you might find in a more expensive collectible.

Overall, the Case Sod Buster Jr. is an eminently practical pocket knife for cutting things. The handle is long enough to accommodate four fingers and a thumb comfortably. The contours of the handle are rounded for comfort and the synthetic material is resistant to slipping without resorting to dimpling and patterns.

knife a little nicer and more comfortable

I found this Case knife a little nicer and more comfortable to use than my similarly priced Case Mini Blackhorn Pocket knife. This Case pocket knife weighs in at only 2.1 ounces. This Case pocket knife isn’t fancy, it isn’t made with exotic materials, and it doesn’t cost too much. The Case Sod Buster, Jr., simply fits in the pocket easily and cuts well. The Case Sod Buster, Jr., proves that moderation is indeed a wonderful virtue.